Returns & Shipping Policy

Returns Policy

Returns and Exchanges We take pride in our craftsmanship and want you to be satisfied with your purchase. If for any reason you are not happy with your order, we offer the following:

• Eligibility for Returns: Returns are accepted within 30 days of receiving your order. Please contact us immediately to begin the process.
• Conditions: Items must be unused, undamaged, and in the original packaging.
• Exclusions: Customised or made-to-order items are not eligible for returns unless they are faulty.
• Process: To initiate a return, please contact us at info@allurecollection.com.au with your order number and reason for return. Once approved, you will receive instructions on how to return the item.
• Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected.
• Return Shipping: The buyer is responsible for the return shipping costs unless the item is faulty or incorrect.

Exchanges: If you would like to exchange an item for a different size, color, or style, please contact us as soon as possible. We will assist you in making the exchange and ensure you get the right product.

Shipping Policy

Processing Time: Orders are processed and shipped within 3-5 business days after payment confirmation. We strive to get your handcrafted items to you as quickly as possible, though please note that custom pieces may take additional time. This will be communicated to the buyer.

Made-to-Order Items: For made-to-order items, please note that shipping times may take 2-4 weeks depending on the item(s) purchased.

Shipping Methods: We offer the following shipping options:

• Express Shipping for Australia (2-3 business days) Shipping time may vary depending on location.

International Shipping: We ship internationally! Please note that international orders may be subject to customs fees, taxes, and duties, which are the responsibility of the buyer. Shipping times may also vary based on your location. Standard shipping is applied. If the order is urgent please contact us so we can adjust this for you and change shipping method.

Lost or Damaged Items: If your item arrives damaged or is lost during transit, please contact us immediately so we can resolve the issue. We may require photos of the damage or other details to assist with claims.